Shipping & Delivery Policy - Punjab Lottery King

100% Physical Paper Tickets: Punjab State Lotteries are authentic paper bearer tickets issued by the Directorate of Punjab State Lotteries. We package and dispatch the original physical tickets to your doorstep via India Post Speed Post.

1. Dispatch Processing Times

Once your booking payment is verified, your physical ticket is allocated and dispatched from our central distribution office in Ludhiana within 24 to 48 business hours. Orders placed on Sundays or public gazetted holidays are dispatched on the next working business day.

2. Postal Courier Partner & Packaging

All ticket dispatches are handled by India Post Speed Post or Registered Parcel Post. To ensure your ticket arrives in pristine, unblemished condition:

Tickets are placed in moisture-resistant polymer sleeves.
Enclosed inside tamper-evident, sealed security mailers that cannot be opened without breaking the seal.
Addressed clearly with computer-generated labels containing the customer's PIN code and phone number.

3. Estimated Delivery Timelines

Destination Region	Courier Mode	Estimated Delivery Time
Punjab, Chandigarh, Haryana, Delhi NCR	India Post Speed Post	2 – 3 Business Days
Himachal Pradesh, Rajasthan, Uttar Pradesh	India Post Speed Post	3 – 4 Business Days
Maharashtra, Gujarat, Madhya Pradesh, West Bengal	India Post Speed Post	3 – 5 Business Days
South Indian States & North East Regions	India Post Speed Post	4 – 6 Business Days

4. Real-Time Consignment Tracking

As soon as your parcel is scanned at the Ludhiana Head Post Office, an automated notification containing your 13-character Speed Post Tracking Number (e.g. EP123456789IN) is sent to your registered WhatsApp and SMS. You can monitor live transit status anytime on the official India Post website (www.indiapost.gov.in) or through our Track Ticket page.

5. Digital Proof & Serial Verification

Even while your parcel is in postal transit, customers receive high-resolution photographs of their physical tickets displaying barcodes, scheme title, and serial numbers. This ensures complete transparency and peace of mind before the official draw takes place.

6. Shipping Inquiries & Delivery Assistance

If your package is delayed or you need to update an address before dispatch, reach out immediately:
Punjab Lottery King Postal Dispatch Desk
SCO 142-143, Feroze Gandhi Market, Ludhiana, Punjab - 141001
Helpline: +91 8539967302
Email: support@punjablotteryking.com