Statutory Regulation Notice:
In accordance with the Lotteries (Regulation) Act, 1998 and state lottery rules, government paper lottery tickets once purchased from authorized counters cannot be returned, cancelled, or exchanged once printed and allocated.
1. Non-Cancellable Ticket Orders
When you complete an order, our staff in Ludhiana immediately purchases the physical printed ticket with your assigned serial number from authorized distributor counters. Because physical tickets represent unique government financial bearer instruments, orders cannot be cancelled or refunded once the physical ticket has been procured.
2. Valid Situations for a Full 100% Refund
We guarantee a prompt 100% refund in any of the following circumstances:
- Duplicate Charges: If your bank account or card is charged more than once for a single order due to network timeouts or gateway errors, the extra amount will be refunded automatically.
- Stock Exhaustion Prior to Draw: If a particular bumper lottery scheme is declared sold out by the Directorate of Punjab State Lotteries before your physical ticket could be procured, you will receive a 100% refund immediately or the option to switch to an upcoming scheme.
- Inability to Dispatch Before Draw: If for any operational or postal constraint we are unable to dispatch your physical ticket prior to the official draw date, you are entitled to a full refund.
- Scheme Cancellation by Government: In the rare event that the Government of Punjab reschedules or cancels a lottery draw, the full ticket amount is refunded as per Directorate directives.
3. Ineligible Refund Requests
Refunds will not be granted under the following conditions:
- Customer changes their mind after the physical ticket has been procured or dispatched.
- Customer provided an incorrect, incomplete, or unserviceable delivery address resulting in postal delivery delays.
- The draw date has already passed.
- Ticket does not win a prize in the official draw. (Lottery is a game of chance and results depend entirely on official government draw machines).
4. Refund Processing Timelines & Methods
All approved refunds are initiated within 24 to 48 business hours of approval. The amount is credited back to the original payment source (Bank Account, UPI, or Credit/Debit Card) and typically reflects in your statement within 5 to 7 banking days, depending on your bank's clearance cycle.
5. How to Request a Refund
To raise a refund request, please provide:
- Your Booking Reference (e.g. PBL-260910-A1B2)
- Your registered Mobile Number
- Payment transaction screenshot or UTR number showing the charge
