Privacy Policy

At Punjab Lottery King, we are committed to respecting your privacy and protecting the personal data you share when booking Punjab State Lottery tickets through our website. This Privacy Policy outlines our transparent data collection, storage, and protection practices.

1. Information We Collect

To process your physical paper ticket orders and generate official India Post delivery labels, we collect:

• Personal Contact Information: Full name, 10-digit mobile number, and email address.
• Postal Delivery Details: House/flat number, street, city/town, state, and 6-digit postal PIN code.
• Order Information: Lottery scheme selected, preferred series/numbers, quantity, booking timestamp, and payment confirmation status.
• Technical Data: IP address and browser user-agent collected solely for fraud prevention and bot filtering.

2. How We Use Your Information

We use your personal details strictly for fulfilling your lottery ticket bookings:

• Purchasing authentic printed physical tickets on your behalf at authorized distributor counters in Punjab.
• Printing India Post Speed Post / Registered parcel labels and dispatching parcels to your destination.
• Sending transactional booking receipts, serialized ticket photos, and postal consignment tracking numbers via WhatsApp & SMS.
• Providing prompt customer helpline support and assisting winners with claim verification.

3. Strict No-Sale & No-Spam Policy

4. Third-Party Service Providers

We share only strictly necessary information with trusted operational partners required to complete delivery:

• India Post (Department of Posts, GoI): Your name, postal address, and contact number are printed on the package label for physical delivery.
• Payment Gateways & Banking Partners: Transactions are handled via standard secure banking gateways. We do not store credit/debit card numbers or bank account PINs on our servers.

5. Data Security & Encryption

We implement industry-standard administrative, technical, and physical security measures. All communications between your browser and our web servers are encrypted using 256-bit Secure Sockets Layer (SSL/TLS). Internal databases are secured and access is restricted exclusively to authorized administrative personnel managing ticket dispatch.

6. Your Rights & Data Deletion

You have the right to request access to your booking records or request deletion of your personal contact information from our marketing communications at any time. Statutory audit records (such as parcel dispatch registers) are retained only for the mandatory compliance periods required by law.

7. Contact Privacy Desk

For any questions or concerns regarding our privacy practices, please contact:
Punjab Lottery King Data Privacy Officer
SCO 142-143, Feroze Gandhi Market, Ludhiana, Punjab - 141001
Email: support@punjablotteryking.com
Helpline: +91 8539967302